FREQUENTLY ASKED QUESTIONS
At BuyAustinArt we cater to Austin’s artists, crafters and makers. All the shops and products that you find on this site are from local artists and shipped from the Austin metro area.
When you use BuyAustinArt you are supporting entrepreneurs in our community. An added benefit is that if you’re local too you’ll likely receive your orders quickly and may even have the opportunity for delivery and/or pickup.
The operations and maintenance of this marketplace is handled right here in Austin, Texas.
Each shop is personally managed by a local artist who oversees their individual orders, products and policies.
We have specific criteria for shop owners, when making a purchase on BuyAustinArt you can take pride in the knowledge that:
- Shop owners are local to Austin and the immediate surrounding suburbs. (It’s getting too expensive for many artists to live close to downtown)
- Products you find here are local visions and shipped from Austin. We also allow the sale of items that are designed in Austin but manufactured for the artists elsewhere. Everything does not need to be handmade, but must be a creation of an Austin artist and ship from Austin or the surrounding suburbs. Drop shipping is prohibited.
Drop shipping is a supply chain management method where the seller does not fulfill the orders. Orders are collected by the seller, then forwarded to a manufacturer, supplier or wholesaler who then ship the item to a customer.
BuyAustinArt does not allow drop shipping. All orders need to be crafted, packed and shipped or delivered locally.
As part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. This is used for the sole purpose of completing your sales transaction and sending your purchase to you.
All payment information is held securely by our trusted processor, Stripe.com. Neither we nor our servers have access to your payment details.
BuyAustinArt acts as a facilitator for the products and shops found on this website. This allows our shop owners to have full control over how they choose to run their business. With that being said, each shop will set their own policies regarding returns, exchanges and refunds.
When making a purchase, be sure to review the shop policies and make any inquiries you may have prior to your purchase.
BuyAustinArt acts as a facilitator for the products and stores found on this website. This allows our store owners to have full control over how they choose to run their business. With that being said, each shop will set their own policies processing times, shipping options and local deliveries and/or meet ups.
When making a purchase, be sure to review the store policies and make any inquiries you may have prior to your purchase.
First, be cool. We’re all adults. Keep in mind many times you’re buying a piece of art that could have imperfections. You have the ability to contact the vendor for information before you decide on your purchase.
We encourage that all disputes be handled between the buyer and vendor directly. If a resolution cannot be met, BuyAustinArt can be consulted for a final determination decision.